Always On.
Always Covered.
Flexible SLA-backed support and maintenance services that keep your network infrastructure running at peak performance — with engineers who know your environment, not a generic helpdesk.
Choose the Coverage You Need
Three tiers built around real operational requirements — not just ticket volumes.
8×5
Business Hours
- Monday–Friday, 8am–6pm support window
- Remote troubleshooting & diagnostics
- Next business day hardware replacement
- Monthly infrastructure health report
- Dedicated support ticket portal
16×7
Extended Coverage
- Extended hours, 7 days a week
- Remote & on-site response options
- 4-hour hardware replacement SLA
- Weekly performance dashboards
- Quarterly business reviews
- Proactive patch management
24×7
Mission Critical
- Round-the-clock coverage, 365 days
- 1-hour response SLA for P1 incidents
- 4-hour on-site engineer dispatch
- Real-time NOC monitoring
- Dedicated account & TAM
- Annual technology lifecycle review
Support Service Components
Every support contract is built from a core set of service components tailored to your tier and infrastructure.
Proactive Monitoring
Continuous NOC oversight of your network health — catching issues before they become outages.
Patch Management
Scheduled firmware updates and security patching across your network estate with full change control.
Health Reporting
Regular reports on device uptime, interface utilisation, and incident trends to inform your decisions.
Break-Fix Response
Rapid remote and on-site response to hardware failures and configuration incidents within agreed SLA windows.
Incident Management
Structured P1–P4 incident categorisation with escalation paths and root cause analysis reports.
Dedicated Engineering
Named engineers familiar with your environment — not a different face every time you call.
Your Network Deserves Better Than a Helpdesk Ticket.
Tell us about your infrastructure and SLA requirements — we'll propose a support arrangement that fits your environment and budget.
Get a Tailored Quote